What is your lead time?
Currently: up to 10 business days. Most orders will ship sooner than allotted time. The lead time advertised on our site is guaranteed. However, there are events outside of our control that may delay processing. In such events, you will be notified in advance and will be given the option for a full refund or reduced pricing for your inconvenience. Reduced pricing is determined on a case by case basis and at our discretion.
Processing time changes frequently due to demand. When this happens, your original promised processing time takes precedent.
When will I get my order?
If your order is within the turnaround time frame, please be patient. You will receive an email with tracking information once your order ships. Processing time does not include shipping time. Shipping time is outside of our control. Read our shipping policy here.
Why does making a tag take so long?
Each piece is custom & handmade to order. We produce our tags in small batches to ensure the highest quality.
I just placed my order! Will you make a TikTok video?
Due to the high volume of orders, it is impossible to record making each tag without compromising our processing guarantee time, which we take seriously. We encourage you to ask for a video, but understand that we may be unable to fulfill your request.
Are your tags waterproof?
Our tags are not waterproof. They are water resistant and are able to resist the penetration of water to some degree but not entirely.
Can I add information on the back?
Yes. Depending on the size of the tag, you can engrave up to 3 lines.
How big are the tags?
Please see each listing for product dimensions.
Best method of contact?
The best way to contact us is by sending an email to shop@poppinpettags.com. We do not always check our messages on our social media accounts. You can expect a response within 24 hours when you send us an email.
I just got my tag! Where can I send a pic to?
shop@poppinpettags.com or Instagram DM. Don't forget to tag us!
Do you ship internationally?
Yes!
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